Refund policy

We believe our products are of great quality and are accurate description of what we show in videos and our website. So we do not offer returns. All the purchases are final.

Damages and issues

We request you to inspect your order upon reception and contact us within 2 days after delivery, in case of a missing item or if you received item other than you ordered. In order for the refund to be processed, we need an unboxing video of the package.

Please inspect your order upon reception and contact us immediately (within 2 days after delivery) if the item is missing or if you have received the wrong item, so that we can look into the matter and issue a refund. Please note that you should have a unboxing video of the package to get a refund for the missing or wrong item.
Contact E-mail: jotessence@gmail.com

We retain the right, but are under no obligation, to restrict who is eligible to purchase our products or use our Services. On a case-by-case basis, we may use this right. We have the right to set a cap on the number of any goods or services we provide. All product descriptions and prices are subject to change at any time and without prior notice, at our sole discretion. Anytime, we reserve the right to stop selling any product. Any offer made on this website for any good or service is void where prohibited.

We are not responsible for any damage or lost parcels caused by any of our shipping partners.

For any question or problem with your order, you can contact us at jotessence@gmail.com.